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FAQS & Policies

Where is the store based?

    • Ridgewood, NY

Can we shop in-store?

    • No, we are an online shop only. We do not allow for in store purchases or in-store picks-ups at this time.

Have a question? Contact us here:

    • All inquires can be sent to

Which size should I order?

90% off our items are manufactured overseas and are sized using Korean or European standards. In order to help buyers select the right size here is size guide:

For Child size 1.5-2 please order a size 80 CM (K/3 or K/5).

For Child size 2-3Y please order a size 90 CM (K/5 or K/7).

For Child size 3-4Y please order a size 100 CM (K/7 or K/9).

For Child size 4-5Y please order a size 110 CM (K/9 or K/11).

For Child size 6-7Y please order a size 120 CM (K/11 or K/13).

For Child size 7-8Y please order a size 130 CM (K/13 or K/15)

For Child size 9-10Y please order a size 140 CM (K/13 or K/15).

K= Korean (#)= Tag Size


Footwear - each footwear listing has a size chart posted in the product images. 

What is this store's return and exchange policy?

    • We do allow for return or exchange for items that are in new condition, unworn, unaltered and free of damages by the customer. For a full refund or exchange, mail out your item within 7 days from the receipt of original order. Please note, refunds are exclusive of shipping cost.
    • Any return that is received after 7 days (forced return) will be refunded at 50% off the original selling price - Returns that are received damaged will be returned to sender. 
    • Final Sale items cannot be returned or exchanged. Any Final Sale item that is returned (forced return) will be issued store credit at 50% off the original selling price.
    • Sale items are final sale. No returns or exchanges. Orders that use a discount code are considered to be sale items. These orders and items purchased in these orders are non-returnable.
    • International Orders are not eligible for a return label from Brooklyn Lighthouse. The receiver must pay for shipping fees back to our warehouse.
    • All Items must be returned with all tags still attached and must be in their original packaging such as shoe boxes and dust bags.

How to Return or Exchange Your Order:

    • If you wish to exchange your item for a different product, you must return the original item and purchase the new item separately.
    • Request a return by sending a email with the order number, and reason for  return  (Click here: Email Brooklyn Lighthouse) , and print the provided return label. Affix the label to the outside of the shipping box. Drop off the package at the any Carrier Store, Drop Box, Customer Center, or with any Carrier driver. If a carrier is not available in your area or you prefer not to use it to return or exchange your items, you can use any other traceable method, at your expense. Please insure the package for the full retail value of the shipped products, as we will not be liable for any damage incurred in transit. *Return Postage Fee $6.95
    • Once we receive your package, we will process your return within 3-5 business days.

Do you accept orders placed outside of the US?

    • Extra Shipping Fees may incur for International Orders. Shipping Fee is based on location and weight of package. 


      International orders may be subject to duties and/or taxes on full retail value, these fees are the responsibility of the recipient. International orders may take up to 6 to 8 weeks for delivery depending on country.

    • Please Note: International shipments may be subject to import taxes, duties, and customs fees, which are levied once your package reaches the country of destination, and are the sole responsibility of the customer.

    • Customers that live in the Middle Eastern Region should arrange for delivery with a Courier Company that delivers from the USA to your desired location. (example ARAMEX).
    • International Orders are not eligible for a return label from Brooklyn Lighthouse. The receiver must pay for shipping fees back to our warehouse.

How long will it take to receive my order?

    • Processing times for all orders are 3-5 business days. All orders ship within business days, which do not include weekends or holidays.

    • Processing times during sales or promotions may increase based on high volume of orders received.
    • Once your order has been shipped you will receive an email with your tracking information. Please use that link to sign up for notifications from the courier when your package is transit. 

    • Please note that any orders placed on after 3:00PM EST are processed the following business day.

What is your shipping policy?

    • We aim to process and ship all Domestic and International orders within 3-5 business days of purchase for standard shipping, and next business day for Priority Express shipping.
    • Standard shipping does NOT include insurance. Should you wish to add insurance, please contact us prior to ordering to add this on.

    • Shipping Disclaimer: Brooklyn Lighthouse is not responsible for lost, damaged, or stolen packages. Packages that are marked as delivered, but “not received” are the responsibility of you and your local Post Office. Please contact your local Post Office for these rare instances/situations. Also, delayed scanning on USPS is beyond our control once the package leaves our premises.

How can I track my package?

    • We will send you a shipping confirmation email when your order has been shipped. You will be able to track your package the entire way. From the USPS first scan to delivery day. Please make the necessary arrangements to be present at the time of delivery, because unfortunately, we are not responsible for orders that show “DELIVERED”.

    • Please be aware that packages not claimed by the ¨Buyer¨ through the selected mailing carrier will be returned to our store. Any unclaimed returned package will be charged a 30% cancellation order fee upon request by the ¨buyer¨ for a refund.

What if something is wrong with my order?

    • If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your account settings page.


Packages that are marked as delivered, but are “not received” are your responsibility to track down. Please check with your local post office, they can check the geotag of the delivery scan and escalate an investigation on your behalf, but we are not able to track packages once they are out for delivery.

If you have any concerns once your package has been received by USPS, you may wish to open an investigation either through your local post office, or by calling the main USPS support number at 1 (800) 275-8777 (select carrier to speak to a representative.) We unfortunately we are not able to offer to open the investigation on your behalf.