FAQS & Policies

Where is the store based?

    • Ridgewood, NY

Can we shop in-store?

    • No, we are an online shop only. We do not allow for in store purchases or in-store picks-ups at this time.

Have a question? Contact us here:

    • All inquires can be sent to info@bklynlighthouse.com

Which size should I order?

90% off our items are manufactured overseas and are sized using Korean or European standards. In order to help buyers select the right size here is size guide:

For Child size 1.5-2 please order a size 80 CM (K/3 or K/5).

For Child size 2-3Y please order a size 90 CM (K/5 or K/7).

For Child size 3-4Y please order a size 100 CM (K/7 or K/9).

For Child size 4-5Y please order a size 110 CM (K/9 or K/11).

For Child size 6-7Y please order a size 120 CM (K/11 or K/13).

For Child size 7-8Y please order a size 130 CM (K/13 or K/15)

For Child size 9-10Y please order a size 140 CM (K/13 or K/15).

K= Korean (#)= Tag Size


Footwear - each footwear listing has a size chart posted in the product images. 

What is this store's return and exchange policy?

Click here: Return & Refund Policy

Do you accept orders placed outside of the US?

    • Extra Shipping Fees may incur for International Orders. Shipping Fee is based on location and weight of package. 


      International orders may be subject to duties and/or taxes on full retail value, these fees are the responsibility of the recipient. International orders may take up to 6 to 8 weeks for delivery depending on country.

    • Please Note: International shipments may be subject to import taxes, duties, and customs fees, which are levied once your package reaches the country of destination, and are the sole responsibility of the customer.

    • Customers that live in the Middle Eastern Region should arrange for delivery with a Courier Company that delivers from the USA to your desired location. (example ARAMEX).
    • International Orders are not eligible for a return label from Brooklyn Lighthouse. The receiver must pay for shipping fees back to our warehouse.

How long will it take to receive my order?

    • Processing times for all orders are 3-5 business days. All orders ship within business days, which do not include weekends or holidays.

    • Processing times during sales or promotions may increase based on high volume of orders received.
    • Once your order has been shipped you will receive an email with your tracking information. Please use that link to sign up for notifications from the courier when your package is transit. 

    • Please note that any orders placed on after 3:00PM EST are processed the following business day.

What is your shipping policy?

    • We aim to process and ship all Domestic and International orders within 3-5 business days of purchase for standard shipping, and next business day for Priority Express shipping.
    • Shipping Disclaimer: Brooklyn Lighthouse is not responsible for lost, damaged, or stolen packages. Packages that are marked as delivered, but “not received” are the responsibility of you and your local Post Office. Please contact your local Post Office for these rare instances/situations. Also, delayed scanning on USPS is beyond our control once the package leaves our premises.

How can I track my package?

    • We will send you a shipping confirmation email when your order has been shipped. You will be able to track your package the entire way. From the USPS first scan to delivery day. Please make the necessary arrangements to be present at the time of delivery, because unfortunately, we are not responsible for orders that show “DELIVERED”.

What if something is wrong with my order?

    • If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your account settings page.


Packages that are marked as delivered, but are “not received” are your responsibility to track down. Please check with your local post office, they can check the geotag of the delivery scan and escalate an investigation on your behalf, but we are not able to track packages once they are out for delivery.

If you have any concerns once your package has been received by USPS, you may wish to open an investigation either through your local post office, or by calling the main USPS support number at 1 (800) 275-8777 (select carrier to speak to a representative.) We unfortunately we are not able to offer to open the investigation on your behalf.